Frequently Asked Questions

Your first visit is $47 (new patient special, normally $100) and runs for 30 minutes. We go through your health history, your goals and conduct a postural screening, physical and neurological examination. We will then compile your results and make an individualised care plan and recommendation to achieve your desired results.

Your monthly membership covers all clinically guided chiropractic visits across all three phases of care — intensive corrective, rehabilitative and ongoing maintenance. It also includes your personalised care plan, posture assessments, validated outcome measures and rehabilitation exercise guidance. There are no per-visit fees.

As many as are clinically recommended. This will range from twice a week to once a fortnight depending on your stage of care and individual needs.

Yes. You can pay $520 upfront via EFTPOS to cover your full three-month corrective program. After that, ongoing maintenance continues at $189 per month.

Price increases are limited to CPI only, with 60 days notice, and not before 12 months of membership. Your pricing is protected.

Yes. Standard visits are available at $85 per visit for non-members. It is a great way to experience SpinePass before deciding whether membership is right for you.

Cancel anytime with 14 days written notice. No exit fee applies regardless of which phase or month of membership you are in. Simply email admin@spinepass.com.au and your membership will end 14 days from your notice date.

Yes. You have 7 days from signing your membership agreement to cancel and have your membership fee refunded. If you attended visits during this time, $85 per visit will be deducted from the refund.

Yes. Members can pause for up to 2 weeks per year at no charge. Extenuating circumstances are considered on a case-by-case basis.

We issue receipts for your consultations so you can claim your chiropractic rebate from your private health fund. The amount depends on your individual policy and extras cover. Speak to us at your first visit and we can help clarify how this works with your fund.

Yes — we offer on-the-spot HICAPS claiming. Simply bring your private health fund card to your appointment and we can process your rebate immediately. The amount depends on your individual policy and extras cover.

Stage 1 (Months 1 to 2) is the Intensive Corrective phase with around two visits per week, focused on reducing pain and beginning structural correction. Stage 2 (Month 3) is the Rehabilitative phase where visit frequency reduces as your body adapts. Stage 3 (Month 4 onwards) is the Maintenance phase with one to two visits per fortnight and regular formal reviews to track your progress. Each patient receives a personalised care plan specific to their needs.

We use validated outcome measures including the Oswestry Disability Index (ODI) for low back conditions and the Neck Disability Index (NDI) for neck conditions, completed on an iPad. Posture assessments are conducted at key milestones throughout your care plan, with formal reviews to track your improvement over time.

Care at SpinePass may include spinal manipulation and adjustment, spinal mobilisation, soft tissue therapy, joint mobilisation of the extremities, postural assessment and rehabilitation exercise advice. All treatment is discussed and agreed with you before each session and you may decline any specific technique at any time.

SpinePass is located at Suite 2A, 35 Woodstock Road, Toowong QLD 4066. We are close to Toowong Village and the bus interchange, with street parking available nearby.

Monday: 12pm to 7pm. Tuesday: 7am to 2pm. Wednesday: 10am to 5pm. Thursday: 12pm to 7pm. Friday: 7am to 2pm. Saturday: 9am to 11am. Sunday: closed.

You can book directly through our online booking system at spinepass.com.au or by calling (07) 3132 7341 or emailing admin@spinepass.com.au.

Yes. SpinePass offers a dedicated membership rate for sporting club members. Contact us at admin@spinepass.com.au to find out more about the club rate and how we can support your team.

Yes. We offer tailored chiropractic wellness programs for corporate teams of any size, structured as three-month health and wellness blocks. Contact us at admin@spinepass.com.au to discuss a program for your workplace.